You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

Yes. To update credit card information, click on Account Info. Click on Credit Card Details button in the Account Info page. Select the card from the list and click on Update Credit Card button.

No. You cannot have more than one billing address. But you can change your billing address by editing it.

Yes. You can specify as many shipping addresses as you want.

The taxes on your order depend on the tax zone that you belong to. You must select the tax zone that your billing address falls in for this purpose.

To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.

No. You cannot delete any address but you could change it by editing it.

To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

To check the status of an order, click on the Order Status link. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

To cancel an order, you must contact our customer service executive either by mail or through telephone and they will give you further information.

As a registered customer, you become entitled to special discount schemes and promotional pricing offers. These schemes would become available to you not only on orders you place at our web store but also to orders through other channels.

No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.

Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

There are other payment options available at the Online Shop using which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check, select this option to create the order. You may send your check to our address by quoting your order number. If you need any further assistance, please contact our Customer Service Department.

If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under "I am a registered user but forgot my password" and click on submit. We will send your password to your default E-mail address.

The price for each and every item on our online store has been carefully decided to make sure that you get the best deal in town. We also offer huge discounts on almost all the listed items for both guest users and registered customers. Of course, to get a better discounted price you must be a registered customer.

There are various payment options available at the Online Shop such as Credit Card, Check etc. using which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check, select this option to create the order. You can send us the payment to our address. Please make sure to quote the correct order number when sending your payment. If you need any further assistance, please contact our Customer Service Department.

Can I Return My Purchase for Exchange or Refund?

We want you to love your purchase, so if something isn't right let us know. We will be glad to exchange the product for another size, color or a new style. And if you still can't find what you are looking for we will give you a full refund. We are committed to finding you the right product to fit your needs. That is why we offer Free Shipping to you on merchandise exchanges. (This does not include your shipping the product back to us.)

The following conditions must be met for exchanges and returns:

• Product must not show any evidence of wear and the original tags must be attached, unwashed and unworn.
• Boot exchanges or returns may be made if the boots are in as-new condition, with unscratched soles. When trying on your new boots walk in clean carpeted areas until you are sure that your boots fit correctly.
• Item must be returned within 30 days of receiving your order.
• There are no returns or exchanges on Final Sale Merchandise, online or in-stores. (Final Sale Items will be noted in web descriptions or on the tagged items in-store)

Easy Shipping Returns and Exchanges

We strongly recommend that when returning your package you insure your package and send it prepaid through UPS or U.S. Parcel Post so that you may take advantage of their shipment tracking system.  We can only assist you with lost or stolen shipments if a tracking number has been assigned to the shipment.

Return shipping is easier than you think, just include:

• A copy of the packing slip, invoice or a printed copy of your order inside the package, with exchange/return items marked.
• Request Return Authorization (RA#) Number for faster processing of your exchange or return of merchandise. To request your RA# please call Burns Saddlery at 1-800-453-1281 (online purchases) or Burns Cowboy Shop at 1-435-649-6300 and talk to any of the sales representatives. Be sure to clearly list the RA# on the outside of your package.
• Please document the reason for exchange or return.
• Pack your shipment securely in original packaging if possible.
• Send the package to store purchased from. All online purchase exchanges and returns must be sent to Burns Saddlery Returns in Salina, Utah. 

                        Burns Saddlery Returns
                        RA#:
                        79 West Main (for UPS or FedEx)
                        P.O. Box 6 (for USPS)
                        Salina, UT 84654
Or
                        Burns Cowboy Shop Returns
                        RA#
                        363 Main Street
                        Box 3178
                        Park City, UT 84060

• Take your package to your nearest UPS or US Parcel Post drop off location.

Please allow 2 - 4 weeks for the return to be processed. If you are to receive a credit on your credit card allow one to two billing cycles for the credit to appear on your statement. If there is a difference on the amount owed for exchanged merchandise your credit card will be charged or credited less the shipping when the replacement merchandise is shipped to you. You will receive an email confirmation or call when your order has been processed.

Easy In-Store Returns and Exchanges

You may return your purchase to the store for exchange or refund. You must take a printed copy of the order or purchase receipt along with the merchandise. Any return without a receipt will be an in-store credit.

Defective Merchandise Exchange or Refund

Merchandise that has failed due to manufacturer defect may be returned for exchange, upon availability, or for credit. Products that have failed as a result of abuse or normal wear and tear are not eligible for refund or exchange.

Additional Information

For additional information or questions regarding your order please contact our customer service:

Email:info@burnssaddlery.com

Or call during regular business hours:

Monday through Saturday from 9 a.m. to 6 p.m. Mountain Standard Time.
(Holiday Hours the day after Thanksgiving through New Years: Monday through Saturday 9 a.m. to 7 p.m. MST)

Burns Saddlery Toll-Free: 1-800-453-1281
Burns Cowboy Shop: 1-435-649-6300

Customer Service is closed on the following holidays:
Independence Day, Thanksgiving Day, Christmas Day, and New Year's Day.

Please Note:

• We are not responsible for packages lost, stolen, or damaged during shipment. Please insure and track your shipment.
• We do not accept C.O.D. packages.
• Merchandise that has been monogrammed modified or customized upon customer request are not eligible for refund or exchange.
• If for some reason you have received a product in error we will pay for the return shipping back to us.

Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.

Enter the First name or Last Name or Event Name or eMail address or period of event date of your friend or family member in the search box to find their Wish List. You will see the search results of the Wish List search.

If access code is provided for the Wish List, then it leads to Invitee Validation Page, else it shows the items within the Wish List. Enter the email address and access code to see the items in the Wish List. After validating the email and access code, items in that Wish List are displayed.

Click on the Wish List link. To create a Wish List you must be a registered user. If you already have an account, then login to the store. After Logging in, you can create a new Wish List by filling the required details and can make it your Current Wish List by selecting the option provided on the page. When you find a product that you want to add to your Wish List, click on the "Add to Wish List" link. All the items added will be added to the Current Wish List.

Click on the Wish List link. To create a Wish List you must be a registered user. If you already have an account,then login to the store. After Logging in, you can create a new Wish List by filling the required details, which will be the Current untill you wants to change the Current Wish List. When you find a product that you want to add to your Wish List, click on the "Add to Wish List" link. All the items added will be added to the Current Wish List.

When you create your Wish List, simply check the option "Allow invitees to ship to other addresses". This will allow the invitees to add a new shipping address while creating their orders and also ship the purchased items to that address.

To hide the quantity of items in your Wish List that has already been purchased select the option "Hide purchase from invitees". The Invitee will only be able to view the items and its price in your Wish List, once the invitee accesses it through the access code provided by you.

Current Wish List is the default Wish List created by you. Any items that you wish to add to the Wish List will be added to this current Wish List by default. If you want to choose any other Wish List as your Current Wish List, click on the Wish List link in the right hand side menu to get a list of all your Wish List. Here check the appropriate radio button and click on "Make Current" button to make the selection your Current Wish List.